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Orders
Below are some common questions about orders
How can I reach support at Nerds?
You can send us a message through our Contact Form or shoot us an email at info@nerds.store.
Call us at +352 27 94 09 28
We're always here to help!
How can I place an order with Nerds?
Order online through our Nerds Customize or fill out our form to get a quote. We'll get back to you faster than you can say “nostalgia.”
How long does it take to receive a quote?
Usually 1 business day, tops. We like to keep things snappy!
Does Nerds offer any guarantees on their products?
Absolutely! We stand by our quality and sustainability, but if there’s an issue, we’ll make it right.
Can I cancel or change my order after placing it?
It depends on how far along we are, but give us a shout and we’ll do our best to accommodate!
Design
Below are some common questions about designing with Nerds
Can Nerds help with designing my items?
Of course! Our team loves getting creative. We’re happy to assist with your designs.
Can I provide my own designs?
Yep! You bring the creativity, and we’ll bring it to life.
Can individual items be personalized with custom text or artwork?
Totally! Add your flair to each piece—text, logos, artwork, you name it!
What document type or format should I use to upload my logo?
We prefer vector files like .ai, .svg, or .pdf. But if you’re not sure, send what you have and we’ll work it out!
Production
Below are some common questions about production
What are the lead times?
Lead times depend on the product, but typically 2 weeks. We’ll confirm once your order’s in!
Does Nerds offer customized samples?
Yes! We'll hook you up with a paid sample, so you can check it out before diving into a full order.
Do you offer local production in the E.U.?
Yes, we do! Nerds loves keeping things local whenever possible. Most of the prints & embroideries are done in Luxembourg.
Is there a minimum order quantity?
With Nerds, most of our products have no minimum order! Yep, you can order just one if you like—that's what makes us stand out.
Shipping
Below are some common questions about shipping
How long does shipping take?
Depends on where you are, but typically 1-3 business days after production is done.
What are the shipping costs?
Shipping costs vary based on location and size of the order, but we always aim to keep them reasonable. Most of our orders cost 9.8€ excl. VAT to ship.
What info do you need for shipping my order?
Just your delivery address, contact info, and any special instructions you might have!
What’s the deal with import VAT, and how does Nerds handle it?
Import VAT varies by country. We'll give you a heads-up if it applies to your order.
Can all items be shipped worldwide?
Almost all—just let us know where you are, and we’ll work out the details.
Can Nerds ship products to individual addresses?
Yes, we can split your order and ship to multiple addresses if needed!
How can I track my Nerds order?
Once your order ships, you’ll get a tracking number to follow its journey to you!
Our products
Below are some common questions about our products
Does Nerds offer more products than what’s on the website?
You bet! Our website is just the tip of the iceberg—reach out, and we’ll see how we can create something special.
Where are Nerds products made?
We produce across the globe, with a focus on quality and sustainability.
Are Nerds products environmentally friendly?
Yes! Sustainability is a core value at Nerds. We believe in 'Cherish, Not Chuck.'
Is there a minimum order quantity?
With Nerds, most of our products have no minimum order! Yep, you can order just one if you like—that's what makes us stand out.
Pricing
Below are some common questions about pricing
Is VAT included in Nerds product prices?
VAT is added at checkout depending on where you're ordering from. You can check if you’re exempted by inputting your VAT number at checkout.
What payment methods does Nerds accept?
We accept all major credit cards, bank transfers, and sometimes high-fives (just kidding, but we do love those).
Why is there a price difference between website prices and quotes?
Pricing may vary due to customization, quantities, or special requests. We aim to keep it transparent!
