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FAQs
Have a question ? We are here to help.
Is the shipping free?
Shipping is free on orders above 120€. You can choose to pick up your order in Luxembourg City for free.
When will I receive my item?
Your order will be custom made just for you in 4-7 days. Shipping takes an extra 1-3 days. While most our clients receive their order within 1 week, please allow 5-10 days to receive your order.
Can I change or return my item?
Each printed item is uniquely made for you, making it impossible to resell.Therefore, we cannot accept returns on custom-printed goods unless there's a mistake on our part.
We strive for perfection, but if we slip up, we're here to make it right. If your order has production faults or errors caused by us, get in touch with our customer service immediately. We offer the following solutions:
- Reproduction: We'll remake your item, error-free, at no extra cost.
- Voucher: Receive a voucher for the value of the problematic item, redeemable on your next purchase.
- Refund: We'll refund your money, no questions asked.
Sustainability
Our fabrics are developed specifically for us and we only produce quality apparel that lasts.
ORGANIC & SUSTAINABLE
Forward-thinking, green materials in every stitch.
WELL-BEING
Safe and good working conditions.
CARBON FOOTPRINT
CO2 reduction activities across our value chain
ACCOUNTABILITY & TRACEABILITY
Human rights and environmental due diligence